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Tuesday, September 23rd, 2008
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10:12p - fallen out with my love, a grievous time to pass
I love American Express. Truly. Their customer service is amazing. I have had an AmEx card since 1995 and every single time I have called them for anything at all, I have come away feeling like a valued customer. WHich is why I have had one for so long and will continue to do so!
In my quest to be a better housewife & keep the place clean, I threw out a CVS bag that had all the remnants of the wrapping bits Sean used for my birthday gifts. Found out last night it also had the receipts for my gift cards. Oops.
So I called AmEx, since that's how he paid for them & asked if there was anything we could do to prove we'd purchased a specific gift card that hadn't been activated properly. She said she could request an itemized receipt from CVS for the transaction, something we as customers could not do & she'd mail it to me, so I could go in and get the gift card activated. She apologized that it could take 6 weeks, but said it should solve the problem, and wished me a happy belated birthday.
When I had the old school green card that had to be paid off every month & couldn't pay it off one month, they worked out a plan with me and didn't gouge me on fees. When Sean was at the airport headed from England to Florida and discovered he had no credit card, and would need one when he arrived, they issued one on my account in his name and FedExed it to the hotel to be there when he arrived, at no charge to me.
When I thanked the girl last night for providing such stellar service, she said "Well, you deserve that sort of service ma'am!"
Love them.
( sugar done break my heart, a heart not meant to last )
current mood:  drained
current music: Raveonettes: Sad Transmission (17 comments |comment on this)
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